The Challenge: A Founder Who Was Also the Receptionist, and a Growing Baby
- Juan was the receptionist for his own business, with his phone connected to his Google profile
- When his first baby arrived, he could no longer attend every incoming call
- Missed calls turned into missed opportunities that never came back
- Sometimes he told customers he would call back, only to find the opportunity was already gone
- Other times calls were lost entirely
- No scalable way to be both the receptionist and the founder at the same time
Juan Fajardo runs Nona Cleaning in Lake Nona, Florida as founder and owner. Like many small business owners, he was also his own receptionist. His phone connected to his Google profile and he handled every incoming call himself. When his first baby arrived, that stopped being sustainable. He would tell customers he would call back and find the opportunity had already gone somewhere else. Other times he just lost calls. He needed a system that could pick up every call, capture the service request, and hand qualified leads to the sales team, without depending on him personally being on the phone.
The Solution: An AI Voice Agent That Answers, Qualifies, and Hands Off Every Call
Dapta built Nona Cleaning an AI voice agent that answers every incoming call, captures the service request in a natural conversation, and hands qualified leads to the sales team.
- AI voice agent answers every incoming call as the first line of contact
- Collects the caller’s service request details in a natural conversation
- Sends the sales team a clean lead summary with everything the AI captured
- Filters spam calls so the team only sees real prospects
- Ongoing partnership with the Dapta service team to keep evolving the setup
- New outbound AI voice agent now rolling out to support marketing efforts
Juan’s favorite part is that the Dapta relationship is not a one-time software drop. The service team keeps offering him solutions to grow and evolve his setup. He and the Dapta team are already using year one lessons to optimize the inbound agent and roll out an outbound one for marketing.
The Results: More Cleaning Jobs Won Because No Call Goes Unanswered
- Response to incoming calls has considerably increased
- More answered calls has translated into more sold jobs
- Nona Cleaning is winning more opportunities because it is more available to customers
- Sales team receives a summary of every lead with the details the AI captured
- Spam calls no longer reach the team
- Ongoing partnership with the Dapta service team keeps the setup evolving
Since Nona Cleaning added Dapta, the business is answering more calls than it ever could when Juan was the receptionist. More answered calls has meant more closed jobs. As Juan puts it: “Dapta will totally help you grow your business. It opens the opportunity to provide a better service to your leads and optimize the operations of your sales.”