The Challenge: Lost Leads Due to Delayed Contact and Limited Hours
Ipler’s mission is to deliver responsive, high-impact learning experiences—yet their admissions team was often limited by time and tools. Their primary challenges included:
- A high volume of weekend leads arriving after office hours (Saturday after 1 PM), with no response until Monday.
- A manual process that resulted in a backlog of WhatsApp messages, emails, and missed calls—causing leads to go cold.
- A limited calling capacity of only 60–70 contacts per day when handled manually by representatives.
As a result, many interested prospects fell through the cracks before they could even speak to an advisor.
The Solution: Extended-Hour, AI-Powered Outreach With Dapta
Ipler implemented Dapta to solve these issues and streamline their communication funnel. Key improvements included:
- Instant follow-up after a prospect filled out a form or clicked an ad—no more waiting for manual contact.
- Extended calling windows, with Dapta reaching out from 7:00 AM to 7:30 PM, including weekends.
- Significantly higher contact volume, helping the team exceed their previous call limits without increasing headcount.
The setup process was seamless, thanks to Dapta’s clear support across both administrative and operational teams. From day one, the Ipler team saw results.
The Results: More Conversations, Higher Conversion Potential
With Dapta, Ipler experienced:
- 10x Faster Lead Response, especially during weekend and after-hours windows.
- Nearly Double the Contact Capacity, moving beyond the previous ceiling of 70 calls per day.
- Greater Prospect Reach, with automation filling in gaps where human agents couldn’t.
Dapta helped Ipler align its mission of life-changing education with the responsiveness today’s learners expect.